⭐ NPS Calculator – Net Promoter Score
Calculate your Net Promoter Score (NPS) to measure customer loyalty from survey responses.
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What is Net Promoter Score?
Net Promoter Score (NPS) is a widely used customer loyalty metric based on one question: ‘How likely are you to recommend us to a friend or colleague?’ Respondents are grouped into Promoters, Passives, and Detractors based on their score.
The Formula
NPS = ((Number of Promoters – Number of Detractors) ÷ Total Respondents) × 100. Scores range from -100 to +100, with higher scores indicating stronger customer loyalty and advocacy.
Note: This tool is for general business analytics and educational purposes only.
Last reviewed August 2026